Terms and Conditions



  1. Introduction

This website is owned and operated by The Baby Lady Limited (“The Baby Lady”).

By purchasing goods or services from The Baby Lady, you agree to and accept all of these terms and conditions.

The Baby Lady reserves the right to change these terms and conditions at any time.

Any information or advice provided by The Baby Lady is not intended to be a substitute for professional medical advice, diagnosis or treatment, and you should always seek the advice of your physician or other qualified health care provider.


  1. Orders

The Baby Lady will use its best endeavours to fulfill your order, but it reserves the right to cancel an order at any time. This may be due but not limited to incorrect advertising and/or incorrect pricing.

The Baby Lady attempts to display product colours as accurately as possible on the website. However The Baby Lady cannot guarantee that your monitor’s display will accurately reflect the actual colour of the product.

  1. Delivery

The Baby Lady shall use its best endeavours to ensure that products are delivered within 2-3 working days of The Baby Lady receiving the order. Deliveries to rural areas may take longer.

The customer shall pay the flat rate fee of $7.50 to cover all shipping and handling costs on each gift box ordered. However there is free shipping on all individual items ordered.

If any order is likely to take longer than seven working days, The Baby Lady will notify you immediately.

If an incorrect delivery address is supplied, The Baby Lady may charge the customer all reasonable costs associated with any re-delivery.

Delivery details must include a street address as The Baby Lady does not deliver to post office boxes. The Baby Lady accepts no responsibility for failing to deliver if you provide an incorrect street address.

Only orders to addresses within New Zealand shall be accepted.

  1. Pricing

(a)       All prices are in New Zealand dollars (NZ$) and include GST.

(b)       All prices are correct at the time of publication; however The Baby Lady reserves the right to alter prices for any reason without prior notification.

(c)       Unless specified otherwise, special offers cannot be combined with items already on sale.

  1. Returns

Please ensure that you choose your product carefully, as The Baby Lady does not refund if you change your mind. If the goods are faulty, The Baby Lady will meet its obligations under the Consumer Guarantees Act 1993.

Products sold by The Baby Lady carry a guarantee on faulty workmanship and materials for the expected life of that product. Items that are damaged as a result of wear and tear are not considered to be faulty. It is at the discretion of The Baby Lady to determine fault. If you would like to return a faulty item, please return it to The Baby Lady immediately upon the fault being discovered.

When returning any goods, please ensure your order number, name, and billing address is included. The Baby Lady cannot be held responsible for reimbursement or compensation for lost packages sent to us. Therefore The Baby Lady recommends that you insure your return package.

Upon accepting the fault of a product, The Baby Lady firstly has the option to repair the faulty item or replace it for the same product in the same size. If we cannot repair or provide you with a replacement, you will receive a credit or refund, including your original postage charges.

The Baby Lady is unable to replace or refund items damaged through improper laundering, so please follow the washing instructions on the item carefully.

  1. Vouchers

All vouchers are non transferable, non-refundable and cannot be exchanged for cash. No change will be given. Once issued, if lost, stolen or destroyed a voucher cannot be replaced or refunded. Unless stated otherwise, vouchers shall expire one year after the date of issue. At expiry, the balance of the voucher shall be lost.



  1. Acknowledgements by Customer

You acknowledge and agree that:

(a)       The Baby Lady and its employees/consultants are not acting in the capacity of qualified health care professionals.

(b)       No information provided by The Baby Lady should be treated as constituting medical or professional advice and should not be relied on as such.

(c)       It is your responsibility to ensure that any advice provided by The Baby Lady is appropriate for your circumstances. You are solely responsible for the actions you take in reliance advice provided by The Baby Lady.

(d)       The Baby Lady has advised you to always see their doctor or other qualified health professional before starting or changing any treatment.

(e)       Before using The Baby Lady consultancy services you shall first check with your physician if you or your baby has any medical conditions that would deem our consultation with you and your baby unsafe.

(f)        You shall disclose to The Baby Lady any medical condition that your baby may have.

(g)       Any advice provided by The Baby Lady is meant for you and your baby only and for safety reasons should not be shared with a third party.

  1. Limitation of Liability

The Baby Lady shall not be liable to the customer or anyone else for any decision made or action taken by the customer or anyone else in reliance upon the information provided by The Baby Lady.

In no event shall The Baby Lady be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or any other monetary or other damages, fees, fines, penalties, or liabilities arising out of or relating in any way to its goods and services.

  1. Payment, Cancelation and Travel Costs

The customer shall pay a deposit of 50% at the time of booking a consultation.

If you wish to cancel a consultation appointment, you must advise The Baby Lady at least 48 hours prior to the appointment, in order to obtain a full refund of the deposit.

If the customer cancels the appointment less than 48 hours before the appointment then the customer shall forfeit its booking deposit of 50%.

Travel costs apply for destinations more than 20km outside of central Auckland. The customer shall pay $1.00 per kilometer for every kilometer (or part thereof) which The Baby Lady travels over 40km as part of The Baby Lady’s round trip journey.



10. Third Party Websites

This website may contain links to third party websites.  These websites have not been prepared by and are not controlled by The Baby Lady.  They are provided for your convenience only, and do not imply that we check, endorse, approve or agree with them.

11. Copyright

All content on the website is copyrighted and may not be modified, reproduced or publicly displayed, or distributed or used for any public or commercial purposes, without the prior written consent of The Baby Lady.

12. Governing Law

The parties agree to be governed by the laws of New Zealand and to submit to the exclusive jurisdiction of the New Zealand courts.